Terms of Service

What these terms cover

These terms apply to software provided by Kontrava Ltd, a company registered in Alberta, Canada. That includes the tools we run for our own business and the applications we build and operate for clients. They also serve as the end-user licence agreement for that software.

If you have signed an agreement with us, that agreement governs the engagement. Where it conflicts with this page, the signed agreement wins.

Licence to use the software

You have a limited, non-exclusive and non-transferable right to use the software for the business purpose it was delivered for. Where you have a signed agreement with us, that right lasts as long as the agreement does. Where you do not, it lasts until either side ends it, and either side may end it at any time on written notice. The software itself, and anything we build to make it work, remains ours unless a signed agreement transfers it to you.

How you may use it

Use it for lawful purposes. Do not resell it or make it available to people outside the organization it was licensed to. Do not attempt to reverse engineer it, except where the law gives you that right regardless of what a contract says. Do not use it in a way that damages the service for anyone else.

Your data

The data you put into the software stays yours. We process it to deliver the service, on the terms described in our privacy policy and in any data processing agreement we have signed with you. If you ask within 90 days of an engagement ending, we return your data in a common machine-readable format at no charge.

Connections to other services

Our software can connect to services run by other companies, such as accounting platforms and document stores. Connecting one means you also accept that provider's own terms, and their handling of your data is governed by their agreement with you. You can disconnect at any time from that provider's settings.

Availability

We aim to keep the software running and we monitor it. We do not promise uninterrupted service unless a written service level agreement says otherwise. Maintenance that requires downtime is announced in advance where we can.

Warranty and liability

The software is provided as is. To the extent the law allows, we exclude implied warranties, and our total liability arising out of the software is limited to the greater of the fees you paid us in the twelve months before the claim, or CAD 100. Nothing here limits liability that cannot be limited by law.

Ending the agreement

Where there is a signed agreement, either side ends the engagement on the notice set out in it. Where there is not, either side ends it at any time on written notice. Either way, the licence ends with the engagement and we disconnect the integrations we set up on your behalf.

Changes to these terms

We can update these terms. When we do we change the date at the top of the page, and where the change matters to an existing client we tell them directly. Continuing to use the software after a change means you accept the updated terms. If you do not, stop using it and tell us.

Governing law

These terms are governed by the laws of the Province of Alberta and the laws of Canada that apply there. Disputes go to the courts of Alberta.

Contact

Questions about these terms go to hello@kontrava.com.